Refund policy

At Innovative Home Technologies, we prioritize customer satisfaction and strive to provide a seamless shopping experience. We highly recommend consulting with an Occupational Therapist and carefully reviewing our Toilet and Bathroom Fitment Guides while measuring your toilet and bathroom to ensure compatibility before placing your order.

Please review our return and refund guidelines below before making a purchase.

General Return Policy

  • Return Window: You may return eligible items within 30 days of purchase. After this period, all sales are final.

  • Unopened Items: Unopened items can be returned with a 15% restocking fee.

  • Opened Items: Opened but unused items may be returned with a 25% restocking fee.

  • Used Medical Equipment: Once a product has been used for hygienic purposes (e.g., a toilet lift has been installed and used), it cannot be returned for health and safety reasons.

Return Shipping

  • Buyer Responsibility: Return shipping costs are the responsibility of the buyer. If needed, we can provide a prepaid return shipping label, and the cost of the label will be deducted from the refund.

  • Proper Packaging: Items must be returned in their original packaging. Items returned without original packaging cannot be returned and may be refused.

  • Return Address:

Innovative Home Technologies (Returns)
2184 Valley View Dr S
Saylorsburg, PA 18353

Order Cancellations

  • Orders canceled after shipping will be processed as a return and are subject to the return policies outlined above.

Refund Processing

  • Refunds are issued only after the returned merchandise has been received and inspected by Innovative Home Technologies.

  • Please allow 5–7 business days after delivery of the returned merchandise to our facility for inspection and refund processing.

  • The returned item will be inspected to verify its condition, completeness, usage status, serial number when applicable, and compliance with the requirements of this Return Policy.

  • Any applicable restocking fees, return shipping charges, missing parts, damage, or other authorized deductions will be deducted from the refund amount.

  • Once the return has been inspected and approved, the refund will be issued to the original payment method used at checkout.

  • Shipping or tracking confirmation showing that a return is in transit does not constitute receipt of the merchandise and does not trigger a refund.

For any questions or concerns, please contact our customer support team. We are happy to assist you.